Support
Contact us
Please include your iOS version, app version (Profile → About), and a short description of what you were doing when the issue happened. Screenshots help.
Account & subscription
Restore a purchase
Open the app, go to Profile → rox-strat Pro, and tap Restore Purchases. Make sure you are signed in to the same Apple ID that bought the subscription.
Cancel or manage your subscription
Subscriptions are billed through Apple. To cancel or change plan, go to iOS Settings → [your name] → Subscriptions → rox-strat Pro. Cancelling stops the next renewal; you keep access until the current period ends.
Refunds
All purchases are handled by Apple, so refund requests go through them: reportaproblem.apple.com. If Apple declines and you believe it's our fault (bug, broken feature, etc.), email us and we'll do what we can.
Sign out / delete account
The app uses Apple Sign-In. To sign out, go to Profile → Sign Out. To remove the iCloud data the app stored on your behalf, go to iOS Settings → Apple ID → iCloud → rox-strat → Delete Data. See our Privacy Policy for details on what's stored where.
Common issues
Paywall shows "Couldn't load pricing"
- Confirm device has internet connectivity.
- Sign in to the App Store (Settings → [your name] → Media & Purchases).
- Force-quit the app and reopen. Tap Try Again.
- If it persists, email us with your country and iOS version.
Apple Watch isn't receiving the race plan
- Make sure the rox-strat Watch app is installed (Watch app on iPhone → My Watch → Available Apps).
- Open the iPhone app and the Watch app at the same time once, with both unlocked.
- Try locking the simulator from the Simulator menu, then re-pairing in iOS Watch app.
HealthKit / Strava data isn't showing
- HealthKit: iOS Settings → Privacy & Security → Health → rox-strat → enable HRV, Sleep, Workouts.
- Strava: Profile → Strava → Reconnect. Strava tokens occasionally expire; the app prompts a reconnect when this happens.
Press & partnerships
Press, sponsorship, or HYROX®-affiliate enquiries: hello@roxstrat.com. rox-strat is an independent app — not affiliated with HYROX® or Hyrox World GmbH.